FAQs
Before contacting us, please take your time to read through our FAQs which may provide the answer to your question. If you cannot find your answer and want to get in touch then please email: support@ruvveo.com
Q. When will my order arrive?
Most orders are processed within 1-2 working days of ordering with the exception of orders made on weekends (Friday-Sunday), orders made over weekend period will be processed on the next working day (Monday).
An email confirmation will be sent to the email address given on your order once the order has been dispatched with your tracking number.
We use shipping partners such as USPS, Royal Mail, Canada Post, Australia Post, DHL, FedEx and more.
SHIPPING & DELIVERY TIMES
These are estimated times based on current shipping times.
USA, Canada: 7-15 Business Days
UK, Europe: 7-15 Business Days
Australia, New Zealand: 7-15 Business Days
Rest of the World: 10-15 Business Days
Q. Has my order been dispatched?
Orders are usually dispatched within 2-4 working days, sometimes sooner. You will receive a dispatched email when your order has been sent out. Please check your SPAM/JUNK box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on support@ruvveo.com and we can send give you real time information on whether your order has been dispatched or not.
Q. I don't have a tracking number, when will i get it?
When you receive your dispatched email you will receive a tracking number. Please allow 1-3 business days for your tracking number to update on the system from the carriers.
Q. My Item arrived broken or damaged what can i do?
We have a 30-day guarantee, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, the item must be defective, damaged or if you received the incorrect item. To initiate a refund, please email us at support@ruvveo.com within 30 days of delivery and provide your order number and reason for the refund.
Include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.
Q. I need to cancel or change my order?
We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order.
If you would like to change your order than please contact us and we will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like.
Q. I put the wrong address for my order, can i change it?
If you have put in the incorrect delivery address on your order than please contact us within 24 hours, if your order has not been shipped or processed than we can update your delivery details.
It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Q. My order is still not here please help?
Firstly, please do not worry it is on the way. If your order has taken longer than 4 weeks from dispatch then please contact us and we will look into it for you. We urge you to please allow this time before contacting us. We offer a Money Back Guarantee or we will have your order resent.